At Darian Escape, we want you to be satisfied with your purchase of outdoor and travel products. Please read our return and refund policy carefully:

1. Return Eligibility

• Due to the nature of our business and the cash on delivery payment method, all sales are final.

• We only accept returns or offer refunds if the product you receive is defective, damaged, or incorrect.

2. Reporting Defects or Issues

• If your product is defective, damaged, or incorrect, you must notify us within 48 hours of receiving your order.

• Please send an email to [email protected] with your order details, a description of the issue, and clear photos of the product showing the defect or damage.

3. Return Process

• Once your claim is reviewed and approved, we will provide instructions for returning the product.

• The product must be returned in its original packaging and condition.

• Customers are responsible for the return shipping costs unless the return is due to our error.

4. Refunds

• After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed via cash on delivery during the next order or as otherwise agreed.

• Refunds may take up to 14 business days to be completed depending on the arrangement.

5. Non-Returnable Items

• Products that are not defective or damaged are not eligible for return or refund.

• Change of mind, incorrect ordering, or delayed notifications will not be accepted for returns.

6. Contact Information
For any questions or to initiate a return, please contact us at:
Email: [email protected]